Employee Benefits Claims Experience

We’ll Be There in the Moments That Matter

We’ll Be There in the Moments That Matter

By balancing the all-important human touch with intuitive technology, we bring the right support at the right time.
We’ll Be There in the Moments That Matter

We Deliver a Compassionate Experience Throughout the Claims Journey

From the moment your employees file a claim, they’ll have a team of compassionate and experienced professionals to support them. Our intuitive technology seamlessly automates the simple tasks, allowing our claims specialists to spend less time checking boxes and more time with your employees. We’re always listening to them and you – the employer – as we strive to deliver the best claims experience possible.
 
At The Hartford, we do much more than just process a claim. We’re driven to restore lives and improve the outcomes and experiences for your employees in the moments that matter.
We See Claims Differently

We See Claims Differently

Meet the powerful partnership behind every claim – our team and technology.
70%
of short-term disability claims approved within 24 hours of completed claim.1
97%
of automated return-to-work notices provided to employers the same day they’re confirmed.2
17
Average years of experience for our claims clinicians.3
“The Hartford’s Claims Team's mission is to restore lives for our customers at the moment of truth, when they need us most. Our quest for continuous improvement and compassionate, exceptional customer care never stops and drives us to deliver on our promise every day.”
 
– John Kinney, The Hartford’s Head of Claims and Operations
Get the Experience

Get the Experience

Discover what a compassionate claims experience looks like for employees out on a disability claim.
 

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We ‘Hart’ Our Customers

 
 
5759e NS 1/23
 
1 The Hartford's claim data, April 2023, for customers with complete, standard eligibility file feeds or APIs in place.
 
2 The Hartford’s internal data as of September 2022 for short-term disability return-to-work confirmations eligible for automation and provided within the approved duration.
 
3 The Hartford’s internal data, 2021.
 
4 The Hartford's internal data, 2023.
 
5 Supplemental Health products (Accident, Critical Illness and Hospital Indemnity) are independent and do not coordinate with any other health coverage.
The Hartford Financial Services Group, Inc., (NYSE: HIG) operates through its subsidiaries, including underwriting companies Hartford Life and Accident Insurance Company and Hartford Fire Insurance Company, under the brand name, The Hartford,® and is headquartered at One Hartford Plaza, Hartford, CT 06155. For additional details, please read The Hartford’s legal notice at www.thehartford.com.
* Customer reviews are collected and tabulated by The Hartford and not representative of all customers.